Refund policy

Contact the organizer named on the event page and in your ticket email. They set the refund terms for their event and are the party you bought from.

tiqet can help with a payment that failed, a ticket email that did not arrive, or a refund an organizer has already approved but that has not reached you. Write to support@tiqet.app.

If an event is cancelled, the organizer is expected to refund the full ticket price. If an event is postponed or materially changed — a different date, venue, or headline act — your ticket normally stays valid for the new date, and you may ask the organizer for a refund instead.

Statutory consumer rights are unaffected. Note that under EU consumer law the fourteen-day right of withdrawal generally does not apply to tickets for a leisure event held on a specific date; the organizer's own policy governs voluntary refunds.

A refund is returned to the original payment method through Stripe. It is normally visible within [expected refund settlement window], depending on your bank. Partial refunds are not currently supported: a refunded order is refunded in full and its tickets stop working once the refund is confirmed.

Full refunds issued through tiqet return its service fee under the platform's refund policy. Refunds issued directly in Stripe may need a separate service-fee refund; contact tiqet support if needed. Stripe's own processing fees are governed by Stripe's terms and may not be returned.

Refund a paid order from its order page in the dashboard. Stripe debits the refund from the account that accepted the payment. Orders paid under the previous payment setup follow their original route, including reversing the transfer to the organizer. The order moves to Refunded only once Stripe confirms it by webhook, which keeps your records and Stripe's in agreement.

Refunding returns the tickets' capacity and releases any limited discount code the order had used. Publish your own refund terms in the event description so attendees know where they stand before they buy.

Ask the organizer for a refund before opening a dispute with your bank. A chargeback costs the organizer a fee on top of the refunded amount and is resolved by Stripe and the card scheme rather than by tiqet.